Legal

Refund Policy

Last updated: June 2025 · Effective date: June 2025

We want you to be happy with BillQ. If something goes wrong, we'll do our best to make it right. Read below to understand our refund policy for software subscriptions and printer bundles.

1. Free trial

✓ BillQ offers a 7-day free trial with all features unlocked. No payment is required during the trial period. No credit card needed to start.

We strongly encourage you to thoroughly test BillQ during the free trial before purchasing a subscription. The trial gives you full access to billing, reports, Bluetooth printing, and all other features.

2. Software subscription — no refund policy

Once a subscription payment is made (Monthly ₹299 or Yearly ₹2,499), we do not offer refunds for the following reasons:

You have already had a 7-day free trial to evaluate the software.
Digital software subscriptions are consumed immediately upon payment.
We cannot verify whether the software has been used after payment.

This applies to both Monthly and Yearly subscription plans.

3. Exception — service outage refund

If BillQ's servers are completely unavailable for more than 72 consecutive hours due to issues on our end (not third-party services or your internet connection), you are eligible for a pro-rated refund for the days the service was unavailable.

To claim this, email support@billq.app with your registered mobile number and the dates of the outage. We will verify and process the refund within 7 business days.

4. Printer bundle — return policy

For orders that include a physical thermal printer:

7-day return window — you may return the printer within 7 days of delivery if it is unused, in original packaging, and in resalable condition.
Defective on arrival — if the printer is defective on arrival, we will replace it at no cost within 30 days of delivery.
1-year warranty — manufacturing defects are covered under warranty for 1 year from purchase date. Contact us with a video demonstrating the defect.
No return after use — once the printer has been used (paper loaded and test print done), it cannot be returned unless defective.
Shipping cost — return shipping cost is borne by the customer unless the product is defective.

5. How to request a refund or return

Email us at support@billq.app with:

Your registered mobile number
Your Razorpay payment ID or order ID
Reason for refund or return request
For printer returns: photos or video of the product condition

We will respond within 2 business days and process approved refunds within 7 business days. Refunds are credited back to the original payment method.

6. Razorpay payment processing

All payments are processed by Razorpay. Approved refunds will be processed through Razorpay and may take 5-7 business days to reflect in your bank account or card statement depending on your bank.

7. Contact us

Email: support@billq.app
Address: Sembian Technologies, Chennai, Tamil Nadu, India

This Refund Policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu.